Users of leading cryptocurrency spot and derivatives exchange, OKEx can now rejoice as the platform has announced the resumption of cryptocurrency withdrawals by Nov 27. The latest announcement means that users will be able to withdraw their crypto assets after the platform temporarily suspended the service on Oct 16.
The suspension on withdrawal was set in place as a measure to safeguard users’ funds following the involvement of one of its private key holders in the public security bureau investigations. During the entire period, all other features except for withdrawals have been working flawlessly.
Acknowledging the inconvenience caused to its community, CEO of OKEX Jay Hao said, “We are extremely pleased to be able to announce the return of a full service for our users and would like to thank them for their continuous support during this difficult time. We apologize for the inconvenience caused and know that we must continue support during this difficult time. We apologize for the inconvenience caused and know that we must continue to work diligently to restore their confidence.”
OKEx has always been maintaining 100% reserves, a practice it will continue to follow so that users can withdraw all their funds at any time if they wish. Now, with services on the verge of being completely restored, OKEx is also in the process of launching user loyalty reward campaigns as a symbol of goodwill for the benefit of its customers.
“Offering loyalty rewards is one small way that we can give back to OKEx users but we assure them that we will continue to uphold our commitment to excellence, innovation, diversity of service, and the safety of user assets, which has always been our first and foremost priority,” added Mr. Hao.
Meanwhile, the company will continue to develop and launch innovative products and add support for new tokens to meet the various needs of the vast trading community.
Read the official release here.
Image by Peggy und Marco Lachmann-Anke from Pixabay