Cryptocurrency exchange BTC-e is beefing up its support resources ahead of a planned trading relaunch this week.
BTC–e, which began allowing account withdrawals earlier this month weeks after a crackdown by US authorities, announced today that it would begin accepting English and Russian-language support tickets through a new portal.
In that news update, BTC-e outlined that it would only be responding to certain queries (primarily related to withdrawals and deposits made between July 25 and August ) until it launches its new trading platform on September 15.
That the exchange would launch an expanded support functionality is perhaps a relief to some users. Signs on social media indicate that some users are still experiencing problems with their accounts, including some issues related to two-factor authentication. BTC-e’s news update said that it would begin addressing 2FA problems “after [users pass] the verification on the new platform.”
The move comes just over a month after BTC-e first declared its intention to relaunch, claiming that it had secured just over half of the funds it initially held before the July crackdown.
Greek police, acting on a US warrant, arrested one of the exchange’s alleged operators that month, a move quickly followed by the seizure of BTC-e’s web domain as well as the levying of a $110 million fine by the US government. That alleged administrator, Alexander Vinnik, has meanwhile issued comments to the media declaring that he is innocent.
Image via Shutterstock
The leader in blockchain news, CoinDesk is an independent media outlet that strives for the highest journalistic standards and abides by a strict set of editorial policies. Have breaking news or a story tip to send to our journalists? Contact us at [email protected].