Crypto Exchange Remitano Promises 50% Fee Refund on Slow Transactions

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Remitano
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In
an effort to continuously create a reliable trading environment for users to
conduct their businesses, popular crypto exchange Remitano will be offering a
50% refund on fees for all slow transactions. 

Transaction
speed is a critical factor when conducting transfer in the crypto space, as
this is often the determining factor of making a profit or loss. The slowe the
transaction, the bigger the slippage may be on a user’s trade. 

Remitano
is well-known for its high security but now can also boast an additional
incentive that may likely increase the platform’s transaction speeds. Trades
will be completed swiftly and safely.

To
incentivise users and guarantee fast transactions, Remitano will refund 50% of
a transaction fee to the buyer if the transaction experiences a “delayed
completion.”

Read
more: Remitano commits to refund 50% of the fee on
transactions that aren’t completed within 15 minutes

What is “delayed completion”?

A trade is considered a “delayed completion” if it takes more than 15 minutes to complete, beginning from the time the buyer completes payment to the seller – “Pay seller” (Step 3) until the coin is received on the system – “Receive BTC” (Step 4).

The illustration of when a trade is completed

Assuming
you are the buyer and the transaction takes more than 15 minutes after you have
completed the payment (from the moment you press the “paid” button to
the time you receive the asset in your Remitano wallet), the trade will be
counted as “delayed completion”.

Once
this happens, the buyer will get a refund of half (50%) the amount he was
charged from the transaction fee.

Refund process for buyers on Remitano

If
you encounter a delayed completion on Remitano, you can claim your refund by
following these 3 simple steps:

Step 1: After completing the trade, please send your “trade ref” to the Remitano Support team via the live chatbox on the website: remitano.com.

Step 2: The support team will
check to verify the completed trade time to determine whether or not your case
is eligible for a fee refund. This process usually takes about 5 minutes only.

Step 3: If your eligibility
for a refund is confirmed, Remitano will immediately refund 50% of your
transaction fee. You can then check your Remitano
wallet to make sure the
system has successfully completed the refund.

Non-refundable cases:

  1. The
    buyer transferred the money through a different bank (and without
    selecting the Instant Transfer option), which results in the seller’s account
    not receiving the funds promptly (within 5 minutes after the transfer).
  2. The
    buyer did not fill in the exact amount to pay and the transfer content was
    not exactly as instructed.
  3. The
    buyer manually reopens the transaction which has been automatically
    canceled.
  4. The buyer specifically asks the seller to delay the
    release of the transaction to avoid the fee.

To
maintain a fair system, Remitano reserves the right to refuse a refund request
regarded as fraud or a deliberate attempt at delaying the trade time.

Users
can now sit back, relax and experience the safest and fastest transactions with
Remitano.

What
are you waiting for? Visit the P2P trading platform and Wholesale to
experience “lightning-fast” trading with Remitano right now!

“Every
improvement contributing to your outstanding experience is our daily
motivation.”

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